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The Way Art Delivery Policy


We pack your artwork or jewellery with extra care and get it to you as fast as we can.

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.


We will deliver to the following countries and territories:UK, EU, Europe non EU.
Please contact us if you require delivery to any other countries.

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 to 15 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.


Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:

- the location of the delivery address; and country where the creation is coming from;
- the size and weight of your order.

All amounts are stated in GBP and are inclusive of VAT although this may not be payable in all instances.


If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.


If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free-of-charge.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- where in person receipt is not required, there is no easy and secure means of leaving the products at the - address for delivery and there is no person available to accept delivery;
- where in person receipt is required, there is no person available at the address for delivery to accept - --- delivery and provide a signature.

If you experience any problems with a delivery, please contact us.